Returns

At Functional Research Labs LLC, we’re committed to providing quality products and a seamless customer experience. If you’re not fully satisfied with your purchase, our Return & Exchange Policy is here to help.

How to Initiate a Return or Exchange

  1. Contact Customer Support
    Email us at sup@functionalresearchlabs.com with your order number and reason for return or exchange.

     

  2. Receive Return Authorization
    Once your request is approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions on where to send the product.

     

  3. Pack & Ship
    Carefully pack the product in a secure box. We recommend using a trackable shipping service to ensure your return is safely delivered.

     

  4. Refund or Exchange Processing
    Once we receive and inspect the item(s), we’ll process your refund to the original payment method or ship the replacement product (if you requested an exchange). Please allow 7–10 business days for the refund or exchange to be completed.Refund Details

Damaged or Defective Products

If your product arrives damaged or defective:

  1. Contact us within 7 days of delivery at sup@functionalresearchlabs.com
  2. Provide photos or videos clearly showing the damage or defect.
  3. We’ll either replace the item at no additional cost or provide a full refund—whichever you prefer.

Refund Details

  • Refund Method: We issue refunds to the original payment method used for purchase.
  • Processing Time: Please allow 7–10 business days for the refund to reflect on your account after we’ve received and inspected the returned product.
  • Shipping Costs: Shipping costs are non-refundable unless the return is a result of our error (e.g., you received a defective item).

Questions?

Our support team is here to help. If you have any concerns or questions about our Return & Exchange Policy, please reach out to us at sup@functionalresearchlabs.com or call 773-786-3787.